FREQUENTLY ASKED QUESTIONS
Everything you need to know about Aafiya, all in one place.
About Aafiya
What is Aafiya?
Aafiya is a wellness brand offering thoughtfully developed herbal products designed to support your everyday self-care and wellness routine.
Are Aafiya products herbal?
Yes. Aafiya products are formulated using carefully selected herbal and naturally derived ingredients.
Are Aafiya products suitable for both men and women?
Yes, Aafiya wellness products can generally be used by both men and women unless otherwise mentioned on the individual product page.
Where can I buy original Aafiya products?
Authentic Aafiya products can be purchased directly from our official website, aafiya.pk.
Products & Usage
How do I use Aafiya products?
Each Aafiya product has its own recommended method of use. Please follow the directions provided on the product packaging or individual product page.
Can I use Aafiya products every day?
Our products are designed to fit easily into a regular wellness routine. Always follow the recommended usage instructions for the specific product.
How long does it take to see results?
Results can vary from person to person depending on individual needs, consistency of use, lifestyle and other factors.
Can I use more than one Aafiya product at the same time?
Different Aafiya products are designed for different wellness needs and may be included in the same routine where appropriate. Follow the usage instructions provided with each product.
How should I store Aafiya products?
Store products in a cool, dry place away from direct sunlight and excessive heat. Keep the packaging or cap properly closed after use.
What should I do if I experience irritation or discomfort?
Stop using the product if you experience unexpected irritation or discomfort. If symptoms persist or you have an existing medical condition, consult a qualified healthcare professional.
Can pregnant or breastfeeding women use Aafiya products?
If you are pregnant, breastfeeding, taking medication or have a medical condition, we recommend consulting your healthcare professional before using any new wellness product.
Orders
How can I place an order?
Choose your desired product, select the required quantity, add it to your cart and proceed to checkout. Enter your delivery details and complete your order.
How do I know if my order has been placed successfully?
Once your order is successfully placed, you should receive an order confirmation through the contact details provided during checkout.
Can I change my order after placing it?
If your order has not yet been processed or dispatched, contact our customer support team as soon as possible. We will try our best to assist you.
Can I cancel my order?
Cancellation may be possible before the order has been processed or dispatched. Please contact our support team as soon as possible with your order details.
Can I order multiple products together?
Yes. You can add multiple Aafiya products or available bundles to your cart and place them together in a single order.
Delivery & Shipping
Do you deliver across Pakistan?
Yes, Aafiya delivers across Pakistan to locations covered by our courier partners.
How long does delivery take?
Delivery time may vary depending on your city, courier operations and other circumstances. Estimated delivery information is provided during the ordering
process where applicable.
How can I track my order?
Once tracking information becomes available, it may be shared with you through the contact details provided with your order.
What happens if my delivery is delayed?
Occasional delays can occur due to courier operations, weather, holidays or other circumstances. Contact our support team if your order takes longer than expected.
What if I entered the wrong delivery details?
Contact us as soon as possible with your correct information. Changes may only be possible before the parcel has been dispatched.
What if I am unavailable when the courier arrives?
The courier may attempt to contact you or arrange another delivery attempt depending on their delivery policy. Please keep your registered phone number available.
Payments
What payment methods are available?
Available payment methods will be displayed during checkout.
Is Cash on Delivery available?
If Cash on Delivery is available for your location and order, the option will appear during checkout.
Is it safe to place an order through the Aafiya website?
We take reasonable measures to provide customers with a secure and reliable online shopping experience. Always make sure you are ordering through the official Aafiya website.
Why did my payment fail?
Payments may fail due to incorrect details, insufficient balance, banking restrictions or temporary technical issues. You can retry the payment or use another available payment method.
Returns, Exchange & Damaged Orders
Can I return an Aafiya product?
Returns are subject to Aafiya’s applicable return policy and the condition of the product. Please contact our customer support team with your order details before returning any item.
Can I exchange a product?
Exchange eligibility depends on the condition of the item and the reason for the request. Contact our support team so we can review your case.
What should I do if I receive a damaged product?
Please contact our support team as soon as possible and share your order details along with clear photos or videos of the received parcel and damaged product.
What if I receive the wrong product?
Contact us with your order number and details of the item you received. Our support team will guide you regarding the next steps.
Can I return an opened or used product?
For hygiene and safety reasons, opened or used personal wellness products may not be eligible for return unless there is a verified product-related issue.
Do I need to keep the packaging for a return or exchange?
Yes. Please keep the original product packaging, parcel packaging and relevant order information until your issue has been resolved.
Bundles, Offers & Discounts
Does Aafiya offer product bundles?
Yes, selected products may be available in value bundles or multi-product packs.
Can I use a discount on a bundle?
Discount eligibility may vary depending on the promotion. Any applicable discount or offer conditions will be displayed on the website.
Do Aafiya offers have an expiry date?
Promotional offers may be available for a limited period or while stocks last. Always check the current offer details before ordering.
Can prices change after I place my order?
Once an order has been successfully confirmed, later website price changes generally do not change the price of that confirmed order.
Customer Support
How can I contact Aafiya?
You can reach our customer support team using the contact options provided on aafiya.pk.
What information should I provide when contacting support?
For order-related queries, please provide your order number, name, registered phone number and a brief description of the issue so our team can assist you efficiently.
I have a question about which product is suitable for me. What should I do?
You can review the product information available on our website or contact our support team for general product guidance. For medical conditions or specific health concerns, consult a qualified healthcare professional.
Authenticity & Quality
How can I make sure my Aafiya product is original?
For authenticity, we recommend purchasing directly from aafiya.pk or an officially authorized Aafiya sales channel.
Are the product ingredients listed on the packaging?
Relevant product and ingredient information is provided on the packaging and/or individual product page.
Why might the appearance of a herbal product vary slightly?
Products containing naturally derived ingredients may occasionally show minor variations in appearance, aroma or consistency. This does not necessarily indicate an issue with the product when it has been stored and used correctly.