Return & Refund Policy

At Aafiya we take great pride in the quality of our products. Every order is carefully inspected and packed before dispatch. However, in the rare event that you receive a damaged or incorrect product, we are here to make it right.

Eligibility for Return & Refund

We accept return and refund requests only in the following cases:

• The product received is physically damaged

• The product received is incorrect (wrong item sent)

We do not accept returns or refunds for change of mind, incorrect order placement, or any other reason outside of the above.

How to Report an Issue

If you have received a damaged or incorrect product, please contact us within 24 hours of delivery. Requests raised after 24 hours of delivery will not be entertained.

To process your request, you will be required to provide:

• Your order details (name, contact number, order number & product name)

• A clear photo or video of the damaged or incorrect product.

Refund Process

• Refunds are issued to bank accounts only.

• Processing takes 5–7 working days from the date of approval.

• You will be notified once your refund has been initiated.

Contact Us

To raise a return or refund request, please reach out to us at:

📧 aafiya.pk01@gmail.com

📱 +92-337-3298651

This policy is subject to change without prior notice. Aafiya reserves the right to assess each case individually before approving any refund request.